Refund policy

Refunds within 14 days of any payment, for every product.

Within 14 days of any payment (a purchase or a renewal) you can ask for a refund for any reason. That payment is refunded in full to the PayPal account or card you paid with.
How to ask: email [email protected] or use the support form on the product's page, with your licence key or the email you paid with.
What happens to the licence: when a payment is refunded, the licence for that period ends and the subscription is cancelled, so it doesn't renew. Tradeline drops back to the free Tradeline Lite; the free Bylinely and Pennerly plugins keep working.
After 14 days: you can still cancel the renewal at any time; the licence then runs to the end of the period you paid for and isn't charged again.
A PayPal dispute or chargeback that is decided for the buyer ends the licence, like a refund.

This policy is in addition to your rights under the Australian Consumer Law and other consumer laws that apply to you.

Last updated 19 October 2026.