Support policy

What support covers, how to reach us and how long answers take.

Who gets support: anyone with an active licence, for the product it covers. Free versions are supported through their documentation, and we read every message.
What it covers: installing, setting up and using the product as documented, and fixing problems in the product itself. It doesn't cover changes to your own code, other plugins, apps or themes, or building custom features.
How to reach us: [email protected] or the support form on the product's page. Include your licence key and your site or store address.
How long: we aim to answer within two business days (Brisbane, Australia).
Updates: new versions, with fixes and improvements, are included while your licence is active. Each product's documentation explains how to update.
Service status: see velosolabs.com/status.

Last updated 19 October 2026.